Terms of Service
Last updated: June 20, 2026
1. Acceptance of terms
By signing up for or using ChatForger ("the Service"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a binding legal agreement between you and the operator of ChatForger ("we," "us," or "our").
2. Eligibility
You must be at least 18 years old to use this Service. By using the Service, you represent that you are 18 or older and have the legal capacity to enter into this agreement. We do not knowingly collect or allow access by anyone under 13 years of age.
3. Description of service
ChatForger provides a white-label AI chatbot platform allowing agencies to create, configure, and deploy chatbots on behalf of their clients. The Service includes a dashboard, embeddable widget, knowledge base tooling, and client sub-account portal.
4. Accounts
You are responsible for maintaining the security of your account credentials. You must notify us immediately at support@chatforger.com of any unauthorized access. We are not liable for losses resulting from unauthorized use of your account.
5. Acceptable use
You may not use the Service to: (a) violate any applicable law or regulation; (b) transmit spam, malware, or harmful content; (c) infringe on intellectual property rights; (d) harass or abuse any person; (e) attempt to reverse-engineer or decompile the Service; (f) resell or sublicense the Service in a manner inconsistent with these Terms; or (g) use the Service to process personal data of children under 13 without verifiable parental consent.
6. Subscriptions and billing
Paid plans are billed monthly in advance. Cancellation takes effect at the end of the current billing period — you retain access until that date. We do not offer refunds for partial months or unused time. Overage charges for messages beyond your plan limit are billed at $0.01 per message. We reserve the right to change pricing with 30 days' notice.
7. Free trial
New accounts receive a 14-day free trial with access to 1 bot, 500 messages, white-label branding, and 1 client login. No credit card is required for the trial. At the end of the trial, your account converts to a free plan (1 bot, 50 messages/mo, no client logins) unless you subscribe to a paid plan. You will not lose any data on downgrade.
8. Intellectual property
You retain ownership of all content you upload to the Service (documents, text, logos). You grant ChatForger a limited license to process that content solely to provide the Service. ChatForger retains all rights to the platform, software, and infrastructure. Nothing in these Terms transfers ownership of the Service or its underlying technology to you.
9. Data and privacy
You retain ownership of all data you input into the Service. We process your data as described in our Privacy Policy. Conversation data is automatically deleted after 90 days.
10. Termination
Either party may terminate at any time. You may cancel your account from the Settings page. We may suspend or terminate your account immediately, without notice, if you violate these Terms, engage in fraudulent activity, or your use creates legal risk to us or third parties. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our Privacy Policy.
11. Service availability
We strive for high availability but do not guarantee uninterrupted, error-free access to the Service. We may modify, suspend, or discontinue features with reasonable notice. We are not liable for any loss resulting from downtime or service interruptions.
12. Disclaimer of warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your specific requirements or that AI-generated responses will be accurate or complete.
13. Limitation of liability
To the maximum extent permitted by applicable law, ChatForger is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service. Our total liability to you for any claim arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us in the 12 months prior to the claim, or (b) $100.
14. Indemnification
You agree to indemnify, defend, and hold harmless ChatForger and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) content you upload or transmit; (c) your violation of these Terms; or (d) your violation of any third-party rights.
15. Governing law and dispute resolution
These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising under these Terms will be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You waive the right to participate in class action lawsuits or class-wide arbitration. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.
16. Force majeure
Neither party is liable for any delay or failure to perform resulting from causes outside that party's reasonable control, including natural disasters, acts of government, power failures, internet outages, or third-party service disruptions.
17. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets. These Terms are binding on permitted successors and assigns.
18. Entire agreement and severability
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ChatForger regarding the Service and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
19. Waiver
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of ChatForger.
20. Changes to terms
We may update these Terms at any time. We will notify you of material changes by email or by a notice in the Service at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.
21. Contact
Questions about these Terms? Email support@chatforger.com.